Ennzia support

Support for
every journey.

Register your product or get help with setup and charging.

Ennzia E100 Prime battery with USB-C and DC ports
E100 Prime · USB-C + DC charging

Product registration

Extend your
warranty.

Bought from Amazon or another retailer? Register your E100 Prime to add 6 free months to the standard 12-month warranty, for 18 months from the purchase date.

12-month warranty6-month extension

Bought directly from Ennzia.com? Your 18-month warranty is automatic. No registration is needed.

No account required to register.

Register an E100

Register one product at a time. All fields are required.

About registration

Do I need to register my product?
Ennzia.com orders automatically include 18 months of warranty from purchase. For purchases from Amazon or another retailer, register to receive the free 6-month extension. Use the order number and purchase date from your receipt or order confirmation.
When does the extended warranty end?
Your coverage ends 18 months after the original purchase date. The extension adds 6 months to the standard 12-month warranty. Registering later does not change the start date.
How do I register more than one product?
Complete a separate registration for each product, using its own serial number. If the products were bought together, use the same order number for each registration.

E100 Prime

Specifications

View product details
E100 Prime technical specifications
SpecificationE100 Prime
Battery capacity27,600 mAh / 99.4 Wh
DC input12–30 V DC; 2.15 A max; 65 W max
DC output18–25.2 V DC, for Starlink Mini
USB-C input5/9/12/15/20 V ⎓ 3 A; 60 W max
USB-C output5/9/12/15/20 V ⎓ 3 A; 60 W max
Charging while in useSupported
Charging timeApprox. 1.5 hours to 80%; 2 hours to full with a 60 W DC adapter at 23°C / 73°F
Dust and water resistanceIP65
WeightApprox. 850 g / 1.87 lb
Charging temperature0–45°C / 32–113°F
Discharging temperature−20–55°C / −4–131°F
Storage temperature10–25°C / 50–77°F; recharge every 3–6 months

Charging time varies with the charger, temperature and whether Starlink Mini is in use.