E100 DC Support & Warranty

Get Help for E100 DC

You scanned your Ennzia product’s QR code. If something isn’t working as expected, we’re here to help.

Quick checks

  • Charge for at least 30 minutes before first use.
  • Battery lights: 1 light ≈ 20%, 2 lights ≈ 40%, 3 lights ≈ 60%, 4 lights ≈ 80%. The battery is fully charged when the adapter’s light turns green.
  • For easier insertion, open the stand and press the locking button before sliding the battery in. If you insert it without doing this, it may feel tighter but will still work normally.
  • You can power your Starlink Mini while the battery is charging. Mild warmth is normal. Keep the unit ventilated and the ports dry.
  • After rain or a splash, wipe the unit and let the ports dry fully before charging again.
Help us help you faster: include your order number, the product serial number (SN on the back label under the QR code), and a short photo or video link showing the issue.

Contact Support

We reply within one business day (usually within two hours). Choose any option below.

  • Email: [email protected] (opens your email app)
    If you have images or video, please contact us by email so you can attach files. Thank you.
  • WhatsApp: Chat with us on WhatsApp (quick support)
  • Use the form below. After sending, you will see a confirmation on our contact page.





This form does not accept file uploads. If you have images or video, please email us so you can attach files.

Business hours Mon–Fri (excl. holidays). Include your order number and SN for faster service.

Share your experience

Your feedback helps us improve. Please leave a review on the product page.

Leave a review    See customer reviews

If the review form does not appear, the buttons above will open the review section on the product page.

Safety reminders: use compatible chargers and cables, keep ports dry, and do not open the enclosure. Stop using the product and contact support if you notice damage, swelling, unusual smell, or excessive heat.